Encompass Health Northern Virginia

Positive Reviews:

• Many reviewers highlight the exceptional care and professionalism at the facility, particularly praising the OT, PT, and nursing staff for their amazing support and dedication.
• Several reviews commend the facility for its cleanliness, the quality of care, and the attentiveness of the staff, including doctors and case managers.
• Family members of patients appreciate the communication and information provided by the staff, making them feel part of the Encompass family.
• Patients and their families have noted significant improvements in their conditions thanks to the dedicated therapy and rehabilitation services offered.
• The facility is described as being far superior to other rehab facilities in the area, with private rooms and a friendly, helpful atmosphere.

Negative Reviews:

• Some reviews express dissatisfaction with aspects of care, including a lack of competence, empathy, and honesty from certain staff members.
• There are complaints about negligence, with one reviewer mentioning a family member was left without essential pain medication for an extended period.
• Issues with communication and misinformation from caseworkers have been highlighted, causing frustration and additional stress for families.
• A few reviews mention poor food quality, with one specific mention of a broccoli cheese soup being particularly unpalatable.

Mixed Reviews:

• While the majority of reviews are overwhelmingly positive, praising the facility's staff, cleanliness, and the quality of care, there are notable exceptions that raise concerns about specific aspects of care and management.
• The facility is generally recommended by reviewers for those in need of rehabilitation services, though potential clients are advised to consider the mixed nature of feedback.