Encompass Health Morgantown

Reviews of Encompass reveal a mixed bag of experiences. Some reviewers praise the facility for its excellent care, nutritious and varied menu, and the professionalism and compassion of its staff. They highlight the positive impact of therapists, nurses, aides, and housekeeping, noting that their requests were met with enthusiasm and that the care provided was instrumental in their recovery.

However, other reviews express significant concerns. Issues raised include poor housekeeping, theft, and a lack of attention from medical staff. Some reviewers had to advocate strongly for necessary transfers to other hospitals, facing resistance from nurses and administration. There are also complaints about overmedication, inadequate response to rising infection markers, and poor physical therapy services. Concerns about the cleanliness of the facility and the treatment of staff by their colleagues were also mentioned.

While some patients and their families report receiving great care and attention, feeling that the staff went above and beyond to assist not just the patient but their families as well, others describe their experiences as nightmarish. Complaints include poor case management, issues with discharge planning, and a lack of necessary medical supplies and equipment at home following discharge.

Overall, while there are numerous accounts of positive experiences, highlighting the dedication and professionalism of the staff, there are also significant criticisms that suggest areas for improvement, particularly in terms of administration, case management, and housekeeping.