Encompass Health Henderson

Negative Experiences:

• Issues with billing and insurance handling, leading to unexpected charges.
• Forced medication by nurses causing adverse health effects and hospital visits.
• Poor case management with frequent case worker changes and lack of availability.
• Restrictive visitor policies, particularly affecting families with children.
• Communication issues with staff, leading to frustration over patient care and updates.
• Concerns over the quality of care and professionalism, with some suggesting a lack of genuine patient support.

Positive Experiences:

• Exceptional staff members providing personalized and attentive care, making families feel supported.
• Facilities praised for cleanliness and innovative approaches to therapy, such as physical therapy bingo.
• High-quality rehabilitation services, with some patients making significant recoveries.
• Good communication and friendly, supportive staff creating a positive environment for patients and visitors.
• Outpatient services and ongoing support post-discharge, contributing to long-term recovery success.

Mixed Reviews:

• Some families experienced excellent care and support, while others faced challenges with staff communication and policies.
• Visitor restrictions due to health concerns were a point of contention for some, impacting patient morale.
• Administrative and case management aspects received both praise and criticism, highlighting variability in experiences.