Encinitas Nursing And Rehabilitation Center

The reviews for the senior living facility present a mixed picture, highlighting both commendable aspects and areas needing improvement. Positive feedback includes:

• Good care in nursing, therapy, and food services, with staff showing sincere concern for patients.
• Effective rehabilitation services, particularly the physical therapy department, which received high praise for professionalism and care.
• Improvements in food quality, with recent changes being well-received by residents and their families.
• Some staff members, particularly in nursing, were noted for going out of their way to assist and provide care.
• Volunteers and family members observed a generally positive and caring attitude among the staff.

However, several areas of concern were also noted:

• Social Services department was criticized for incompetence, including not returning calls, missing appointments, and mis-scheduling discharges.
• Reports of neglect, including failure to administer medication on time, lack of responsiveness to patient needs, and inadequate monitoring of patient conditions.
• Facility cleanliness and maintenance issues, including dirty conditions and broken equipment.
• Staffing issues, with reports of the facility being understaffed, leading to overworked employees and a lack of compassion and patience.
• Communication problems, with difficulty reaching management and staff not returning calls.
• Several instances of serious neglect leading to hospitalization and, in one case, a lawsuit being prepared due to the severity of neglect.

In conclusion, while there are areas where the facility excels, particularly in rehabilitation services, significant concerns regarding staff competence, facility cleanliness, and overall patient care need to be addressed. Prospective residents and their families are advised to consider both the positive aspects and the areas of concern when making decisions about care.