Emerson South Collins

Positive Aspects:

• Offers 2 meals 7 days a week, including holidays, in a dining room setting.
• Employees, including servers, show love, concern, and treat residents as family.
• Security features include cords in bedroom and bathroom, plus a wearable pendant.
• Includes housekeeping, trash service, and utilities.
• Provides rides to shopping centers, banks, and doctor appointments.
• Hosts movie nights, community activities, and events.
• Residents and their families are friendly and welcoming.
• Facility is clean and offers a variety of amenities like a piano bar.
• Staff, including front desk, are helpful and friendly.

Negative Aspects:

• Recent decision to eliminate dinner meals with short notice criticized as lacking compassion.
• Removal of breakfast service, despite no reduction in rent, disappointing for some.
• Quality of food and overall living experience has declined according to some residents.
• Some residents feel the staff is underappreciated.

Mixed Reviews:

• Some residents have had positive experiences with staff and community, feeling welcomed and cared for.
• Others have faced challenges with changes in management, service quality, and meal offerings.
• Facility is undergoing renovations, which some find promising, though costs can be a barrier for potential residents on a tight budget.

General Feedback:

• Many residents and their families appreciate the community's efforts to create a welcoming and active environment.
• Concerns about changes in meal services and the impact on resident satisfaction and health.
• Staff is generally praised for their dedication and friendliness, despite some operational decisions being questioned.