Emerson House

Summary of Reviews:

• One reviewer expressed concerns about the lack of compassion and care their mother received, mentioning an incident before her passing and a lack of condolences from the facility.
• Several reviewers praised the facility for its cleanliness, security, and the stages of care provided. They highlighted the attentiveness of the nursing staff and the administration's engagement with residents.
• Positive remarks were made about the friendly and caring nature of the staff, with specific mentions of the quality care residents receive and the welcoming atmosphere for families and visitors.
• Emerson House Portland received high praise for its loving care, life enrichment program, and support for both residents and their families, particularly for those suffering from dementia.
• Concerns were raised about a negative review from a purported ex-employee, with a family member of a resident defending the facility's reputation and discussing their positive experiences.
• The relationship between staff and residents was noted as a strong point, with observations of comfortable and supportive interactions during a facility tour.
• An employee shared their positive experience working at Emerson House, commending the management team and the rewarding nature of caring for residents with dementia.
• A critical review mentioned neglect and inappropriate care conditions without providing specific details.
• Another reviewer expressed comfort in knowing their family member was well-cared for, specifically mentioning the efforts of the activity director.