Emerald Square Senior Living

The reviews for this senior living community are mixed, with some highlighting positive aspects and others expressing significant concerns.

• Several reviewers commend the facility for its cleanliness, dedicated employees, and management. They describe the community as well-kept, with caring staff and a family-like atmosphere where residents are treated with dignity and respect.
• Some staff members express pride in their work, mentioning a focus on improving residents' lives, a supportive environment, and a sense of belonging to a large, caring family.
• Positive feedback from family members and guardians mentions diligent staff, excellent care, and improvements in programming and dining services. The community is described as clean, warm, and inviting.
• However, there are serious allegations of neglect, untrained staff, and safety issues. Some reviews mention a resident's tragic death due to an unauthorized exit and subsequent accident. Concerns about management, high staff turnover, and financial mismanagement are also raised.
• One reviewer points out that most positive reviews come from staff rather than residents or their families, suggesting potential biases in the feedback.
• Complaints about the facility's condition, care quality, and administrative issues are notable, with some reviewers advising others to seek alternative accommodations for their loved ones.

In summary, while some aspects of the community are praised, particularly by staff members, there are significant concerns about management, safety, and the overall quality of care that potential residents and their families should consider.