Emerald Park Of Hollywood

Negative Reviews:

• Some residents experience issues such as unreturned laundry, inflexible meal options, and unmet expectations regarding community diversity.
• Reports of the facility being in disrepair, including damaged walls, ceilings, and non-functional AC units. Bad odors in hallways were also mentioned.
• Food quality and variety have been criticized, alongside a lack of compassionate care and programming for residents.
• Concerns about the level of professionalism and responsiveness from some staff members, including management.
• Customer service and care for residents by CNA caregivers have been described as lacking.
• Facility conditions such as smells, potential mold, and unaddressed maintenance requests raise concerns about resident well-being.
• Communication issues with staff, restrictions on visitations, and unmet needs for residents have been highlighted by family members.
• Some residents and their families have experienced significant delays and lack of care in receiving personal items and over-the-counter medications.

Positive Reviews:

• Some staff members, including the Executive Director, are praised for their professionalism and creating a family-oriented atmosphere.
• Facilities and staff have received compliments for providing a happy and active environment for some residents.
• Positive remarks about the food and overall cleanliness, safety, and friendliness of the retirement center.
• Individual staff members have been noted for their helpfulness and making transitions smooth for new residents.

Mixed Reviews:

• While some reviews highlight issues with care, facilities, and staff responsiveness, others praise the community atmosphere, staff dedication, and resident satisfaction.
• Experiences seem to vary significantly among residents and their families, with some finding the environment welcoming and others facing challenges with care and communication.