Emerald Bay Memory Care

Many reviews highlight the exceptional care and dedication of the staff at Emerald Bay, especially during the COVID-19 pandemic, with several families expressing gratitude for the safety measures and attention to their loved ones. The facilities are described as beautiful, with a variety of living spaces and levels of care, including a highly praised memory care unit. Activities, cleanliness, and the overall welcoming atmosphere are frequently mentioned positive aspects.

However, there are concerns regarding management practices, particularly an incident where an employee was allegedly forced to work while COVID-19 positive, raising questions about resident safety. Another review mentions perceived racial discrimination and unfair treatment by the facility.

On the employment side, many staff members express satisfaction with their jobs, citing a supportive environment, good teamwork, and a strong sense of community. The range of activities and events for residents, as well as the quality of care provided, are often highlighted as reasons for recommending Emerald Bay as a workplace and for resident care.

One review criticizes the facility's public response to an eviction situation, calling it callous and suggesting a need for more compassionate communication.

Overall, while the majority of feedback is positive, focusing on the care quality, staff dedication, and facility amenities, there are notable concerns regarding management practices and communication that potential residents and employees may want to consider.