Elms Retirement Village

Positive Reviews:

• Many reviewers highlighted the friendliness and caring nature of the staff, noting their efforts to include patients in daily activities and ensure their well-being.
• Several families have had multiple members stay at the facility over the years, indicating trust and satisfaction with the care provided.
• The facility was described as having a friendly, home-like atmosphere with lots of social activities and resident events.
• Some reviewers praised the cleanliness of the facility and the professionalism of the staff.

Negative Reviews:

• There were complaints about the basic care of residents, including hygiene and ensuring residents consume enough fluids, with some instances leading to health issues like UTIs.
• One review described the facility as poorly managed and not recommended for long-term care, citing neglect and poor nursing care.
• Concerns were raised about the facility's outdated decor and unpleasant smells in some areas.
• The quality of food and the effectiveness of physical therapy sessions conducted in residents' rooms were criticized.

Mixed Reviews:

• While some reviews praised the staff and the care provided, others highlighted areas needing improvement, such as resident care and facility maintenance.
• The facility was described as both peaceful and intriguing from the outside, yet some internal aspects, like shared bathrooms and outdated decor, were seen as less than ideal.