Elmcroft Of Victoria

Positive Feedback:

• Many reviewers highlight the friendliness and caring nature of the staff, describing them as an extension of their family.
• Several comments praise the facility for its inviting atmosphere, with a particular focus on resident care and the variety of activities available.
• Some reviews specifically mention the cleanliness, good lighting, and the overall welcoming and warm environment of the facility.
• Employees express satisfaction working at the facility, citing a family-like community and the joy of caring for residents.
• Family members of residents appreciate the knowledgeable and caring staff, noting significant positive experiences for their loved ones.

Negative Feedback:

• One review contains a serious complaint about a staff member named Tommie, describing her behavior as rude and borderline abusive.
• There are concerns about the management and team dynamics, with one former employee mentioning unfair treatment and lack of teamwork.
• Some reviews express dissatisfaction with the facility, including one that advises against leaving loved ones there due to negative experiences.
• A few comments note frequent staff changes and describe the overall experience as just satisfactory.

Mixed Feedback:

• While most of the feedback is positive, highlighting the caring nature of the staff and the quality of care, there are notable exceptions that raise concerns about specific staff behavior and management practices.
• The facility is generally described as clean, with good amenities and a range of activities for residents, though some reviews suggest room for improvement in staff consistency and management approach.