Elizabeth Scott Community

Positive Reviews:

• High praise for the physical therapy department, with reports of clean facilities, knowledgeable and supportive therapists, and effective treatment leading to early completion of therapy.
• Family-owned company recognized for personal attention, with the owner actively involved and additional incentives for staff and residents.
• Modern, clean facilities with great staff, recommended for anyone needing physical therapy services.
• Owners actively engage with visitors and ensure high standards of cleanliness and patient care, especially noted during the COVID-19 pandemic.
• Residents enjoy living in spacious apartments, with active community involvement. The family-owned aspect is highlighted, along with the caring nature of the staff.
• Elizabeth Scott is lauded by a veteran hospital CEO for its excellence in inpatient rehabilitation, with direct involvement from the owning family and positive feedback from local healthcare professionals.

Negative Reviews:

• Complaints about poor care over a 3-week stay, including issues with room sharing and lack of medical attention.
• Reports of a director quickly rejecting a potential resident without a clear explanation, perceived as rude and judgmental.
• Observations of residents appearing disengaged and inactive, with a lack of stimulating activities.
• Concerns over additional charges for basic services in independent living, with a specific example of being charged for bed-making.
• Disappointment with the level of care and management's response to concerns, particularly in the assisted living area post-COVID, including high staff turnover and lack of basic care.
• Changes in the quality of care following a transition to Medicaid, with issues in personal belongings management and perceived decline in treatment quality.