Elderwood Village At Greece

Positive Reviews:

• Many reviewers highly recommend the facility, citing exceptional care for residents with Alzheimer's and other conditions. Staff members are described as caring, phenomenal, and capable of creating a welcoming and loving environment.
• Several reviews highlight the attentive and professional nature of the staff across various roles, including the nursing staff, chefs, receptionists, and management. The staff's dedication to the residents' well-being, including managing medications and providing emotional support, is frequently mentioned.
• Activities, field trips, and daily support are noted as key aspects of the residents' experience, contributing to a fulfilling stay.
• Some reviewers have formed close relationships with staff members, expressing gratitude for the friendships and the care provided to their loved ones.
• The facility is praised for its cleanliness, the quality of its food, and its overall environment, which is described as bright and welcoming.

Negative Reviews:

• One review criticizes the use of non-medically necessary restraints on dementia patients, describing the staff as lazy and impatient. Concerns about hygiene and the overall attitude of the staff towards residents needing more hands-on care are also mentioned.
• Communication issues are highlighted, with complaints about difficulty reaching staff via phone.
• The facility is described by a reviewer as depressing, dirty, and serving horrible food, with a strong recommendation against placing loved ones there.

Mixed Feedback:

• While the majority of reviews are positive, praising the staff's compassion and the quality of care, the negative reviews raise serious concerns about specific aspects of the facility's operation and resident treatment.
• Prospective residents and their families may need to consider both the positive experiences and the issues raised when making a decision.