Elderwood Of Lakeside At Brockport

Positive Experiences:

• Residents have received great care in a positive environment, particularly on the rehab floor.
• Staff has been described as amazing, with specific praise for the medical and therapy teams.
• Some residents and their families are pleased with the care provided, leading to recommendations of the facility for loved ones.
• Food quality was generally appreciated, with a variety of options available.

Negative Experiences:

• Communication issues reported, including lack of response to phone calls and absence of reception services.
• Concerns about resident care, including delayed responses to call buttons and inadequate assistance.
• Food service issues, such as not offering menu choices and providing inadequate portions.
• Reports of neglect and abuse, with some families regretting their decision to place loved ones in the facility.
• Medication distribution and dietary needs not adequately addressed, posing risks to residents with specific health conditions.
• Overall service and staff attitude have been criticized, with some calling for investigation into the facility's practices.

Mixed Reviews:

• While some reviews highlight excellent staff and care, others point out serious concerns regarding resident treatment and facility management.
• The facility has been described as needing updates, but the staff's efforts are acknowledged positively.