Elderwood At Lockport

Positive Feedback:

• Many reviewers commend the staff for being hardworking and knowledgeable, particularly the nurses.
• Some patients have had positive experiences with the therapy team, including physical, occupational, and speech therapy, noting their care and dedication.
• A few reviews highlight the cleanliness and maintenance of the facilities, as well as the attentiveness and wonderful care provided by the nursing staff.
• One reviewer specifically praised the comprehensive care and support from all staff levels during their rehabilitation, recommending the facility for after-surgery therapy.

Negative Feedback:

• Several reviews criticize the quality of the food, describing it as terrible, with some patients only receiving sandwiches for supper.
• Long waits for care and assistance, including significant delays in receiving help to use the restroom, are frequently mentioned.
• Understaffing issues are a common complaint, with some suggesting it leads to patients being neglected, such as staying in dirty diapers for too long.
• Communication problems are noted, with difficulties in reaching patients by phone and a lack of responsiveness from the staff.
• Rude and unhelpful behavior from some staff members, including nurses and aides, is reported, negatively impacting patient care and family interactions.
• One review alleges serious neglect leading to a patient's death due to medication mismanagement and lack of assistance, urging others to avoid the facility.

Mixed Feedback:

• While some reviews praise specific staff members for their helpfulness and professionalism, others express frustration with the overall management and service quality.
• The facility's rehabilitation services receive both commendation for effective therapy and criticism for perceived efforts to prolong patient stays without genuine care for improvement.