Elderwood At Liverpool

Summary of Reviews:

• Several reviews highlight a negative work environment, with staff described as rude, unprofessional, and engaging in favoritism. There are reports of staff being treated poorly and a lack of action from higher-ups regarding these issues.
• Concerns about patient care and safety are prevalent, with one review detailing severe negligence leading to a patient's death. Other complaints include slow response times, lack of communication, and inadequate medical care.
• On a positive note, one review praises the facility for its renovation and another shares a heartfelt experience of their parents receiving compassionate care, highlighting the activities, friendships, and overall positive impact on their mother's final years.
• However, other reviews contradict this positive experience, mentioning unprofessional staff behavior, inadequate staffing levels leading to delayed care, and a lack of proper medical attention.
• Food quality and the physical condition of the facility receive mixed reviews, with some noting cleanliness and a pleasant atmosphere, while others criticize the food and mention hygiene issues.
• One review from a person in the medical field criticizes the unprofessional treatment of their mother during rehab, including neglectful care.
• A review from a patient who underwent multiple surgeries expresses frustration with the lack of adequate post-operative care and rehabilitation services, leading to further medical complications.
• Despite the criticisms, there are mentions of friendly and caring staff members, particularly within the food service department, and positive interactions with some coworkers and residents.

Overall, the reviews present a mixed picture of the facility, with significant concerns about staff behavior, patient care, and management issues, alongside some positive experiences related to compassionate care and the facility's environment.