Elderwood At Burlington

Summary of Reviews:

• Several reviews express dissatisfaction with the level of care, citing ongoing issues with basic needs such as showering and hydration not being met, and concerns over neglect and lack of follow-through on complaints.
• Complaints about the quality of food, housekeeping, and the attitude of some staff members, including traveling nurses, suggest a lack of commitment to patient care.
• Incidents of mismanagement and lack of proper admission and medication protocols raise serious concerns about the facility's adherence to regulations and patient safety.
• One review from a community relations coordinator from another facility criticizes Elderwood's recruitment tactics as disrespectful and unprofessional.
• Conversely, some reviews from patients, residents, and employees offer a positive perspective, highlighting caring staff, a welcoming atmosphere, and a sense of community within the facility.
• Positive remarks also include the facility being clean, the presence of therapy dogs, and engaging activities for residents.
• Criticism of the administration is notable, with allegations of poor leadership, disrespect towards employees, and failure to address serious complaints and issues of harassment and racism.
• Despite the criticisms, some new employees describe the work environment as friendly and supportive, with a focus on resident care and employee well-being.

Overall, the reviews present a mixed view of Elderwood, with significant concerns about management and care quality contrasted by positive experiences from some residents and staff members.