Elderwood At Amherst

Summary of Reviews:

• Several reviews express deep dissatisfaction with the care provided, citing instances of neglect, poor communication, and unprofessional behavior. Concerns include severe health issues like COVID-19 contraction, dehydration, and pneumonia, as well as issues with cleanliness and staff responsiveness.
• Admissions process described as frustrating by multiple reviewers, highlighting difficulties in communication and perceived incompetence among staff.
• Some positive experiences noted, particularly praising the care and affection shown by certain staff members towards residents, as well as the effectiveness of the physical therapy department.
• Concerns raised about the facility's handling of specific needs for residents with dementia or those recovering from surgery, including inadequate pain management and lack of necessary equipment.
• Financial and administrative issues mentioned, including misleading information about costs covered for veterans, leading to unexpected expenses.
• Several reviewers strongly advise against choosing this facility for loved ones, suggesting looking into other options for better care.
• One review from 2013 offers a more positive outlook, praising the staff and physical therapists, but suggests improvements in staff dress code to boost patient spirits.

Overall, the reviews paint a mixed but largely negative picture of the facility, with several serious concerns raised about the quality of care, staff professionalism, and administrative practices.