Elderwood Assisted Living At Wheatfield

Positive Reviews:

• Many residents and their families have experienced excellent care and respect, highlighting the staff's attentiveness to residents' needs and the cleanliness and beauty of the facility.
• Several reviewers praised the facility for its comprehensive care, including skilled nursing, physical therapy, and rehabilitation services, noting significant improvements in their or their loved ones' health conditions.
• Employees and former employees commend the facility for its compassionate staff and the variety of activities available to residents, despite acknowledging challenges such as being short-staffed.

Negative Reviews:

• Some reviews criticize the facility for poor management, lack of teamwork among staff, and unprofessional treatment of employees, including issues with rehiring policies.
• Concerns were raised about the facility's handling of medical situations, including incorrect medication administration, failure to notice health emergencies, and inadequate setup of medical equipment.
• Several reviewers expressed dissatisfaction with the level of care provided, mentioning instances of neglect, inadequate response to resident needs, and poor meal quality.
• Complaints about the facility being short-staffed leading to insufficient care, such as missed showers and lack of attention, were also noted.

Mixed Reviews:

• While some reviews highlight the excellent care and support provided to residents, others point out significant areas of concern regarding staff behavior, management practices, and the overall quality of care.
• The facility is praised for its physical environment and the dedication of some staff members, but criticized for operational and staffing issues that impact the quality of care and employee satisfaction.