Elderwood Assisted Living At Tonawanda

Reviews of the facility highlight a range of experiences, from highly positive to deeply concerning. Some reviews point out issues with staff communication, inconsistent policies, and concerns about resident treatment, including allegations of racial profiling and neglect. There are mentions of a case filed with the Attorney General's Office and police reports filed by clients. Concerns about the facility's internet access, staff turnover, and the adequacy of training and morale among staff members are also noted.

On the positive side, some reviews praise the facility for its cleanliness, the quality of care, and the range of activities available to residents. The staff at certain locations are described as kind, conscientious, and accommodating, making residents feel comfortable and well-cared for. The amenities, including an ice cream parlor and a beauty salon, are highlighted as positive aspects. The food quality and the effort to make residents feel loved and cared about, even during challenging times like the pandemic, are also commended.

However, there are also reports of dissatisfaction with the facility's response to a staff member testing positive for COVID-19, concerns about resident safety, and the size and condition of the rooms. Some reviews express frustration with the level of care and attention given to residents, describing the environment as more akin to a reform school than an assisted living facility. There are also mentions of the facility not offering memory care, which was a specific need for some.

Overall, the reviews present a mixed picture, with some residents and their families having a very positive experience, while others raise serious concerns about the care and management of the facility.