Elder Care Cottages

Negative Reviews:

• Concerns about the lack of licensed CNA staff and poor treatment of residents, including a grandmother with dementia being sent to another facility without proper clothing or belongings.
• Reports of neglect leading to malnutrition, untreated UTIs, and poor hygiene. Complaints about the facility's handling of medications and personal belongings.
• Issues with communication and medication management in the memory care unit, leading to a resident being unexpectedly discharged.
• Accusations of the facility not being equipped to handle difficult dementia cases, leading to a resident being wrongly labeled with COVID-19 and sent to the hospital.
• Complaints about frequent falls and threats of eviction unless more money is paid for a resident with dementia.

Positive Reviews:

• Praise for the facility's environment and staff, with a family feeling welcomed and their loved one being happy and engaged in activities.
• Professional commendation for the compassionate and loving care provided by the staff, highlighting the family-owned and intimate care setting.
• Significant improvement observed in a resident with Alzheimer’s, with the family expressing gratitude for the high level of care and the positive impact on their loved one’s quality of life.
• Appreciation for the facility’s ability to cater to individual needs, accept Family Care Medicaid funding, and provide secure living conditions.