Elancé at Tuckahoe

Positive Feedback:

• Many reviewers are very pleased with the overall environment, highlighting the warm, welcoming atmosphere and the compassionate, professional care provided.
• Residents and their families appreciate the friendly and caring staff, with specific mentions of the hardworking caregivers and the attentive concierge service.
• The facility is described as beautiful and luxurious, with a quiet and contemporary environment that includes gorgeous artwork.
• Activities and involvement opportunities for residents are well-received, contributing to a sense of community and happiness among them.
• Some reviewers specifically commend the facility for its responsiveness to issues and its continuous efforts to improve services and care.

Negative Feedback:

• Concerns about pets in the facility, particularly issues with barking dogs and dogs attempting to nip or bite, especially around the elderly.
• One reviewer expressed dissatisfaction with their experience applying for a job at the facility, citing unprofessionalism and unreliability in the hiring process.
• A visitor mentioned feeling unwelcome and observed a mix of staff attitudes, suggesting that some staff members are more committed than others.

Mixed Feedback:

• While many aspects of care and service are praised, there are mentions of "growing pains" and minor issues that have been addressed by the facility.
• Improvements in housekeeping and laundry services have been noted, along with a commitment to continuous improvement in areas like food quality.