Elance at Pasadena

Residents and visitors have shared mixed reviews about their experiences at various senior living facilities. Some highlights include:

• Many appreciate the cleanliness, friendliness, and overall environment of the facilities, with some residents feeling lucky to have found their perfect place.
• Concerns have been raised about the quality of food, with some describing it as subpar, and others noting a lack of promised items like salmon or steak.
• Housekeeping and maintenance services have received mixed feedback, with some praising the efforts of the maintenance teams, while others have noted issues with cleanliness and upkeep, including problems with elevators and laundry services.
• Several reviews mention the quality of care and the friendliness of the staff, though there are reports of high staff turnover and some unresponsive administrative practices.
• Communication issues have been highlighted, including delays in receiving responses to inquiries and inconsistencies in information provided by staff.
• The process of moving in or out of the facilities, particularly regarding fees and scheduling, has been a point of frustration for some.
• Activities and community engagement are generally viewed positively, with many facilities offering a variety of events and outings that residents enjoy.
• Some residents have expressed concerns about safety and security, including instances of stolen items and the need for better emergency preparedness.
• There are also comments on the physical aspects of the facilities, such as the size of the kitchens and the views from the buildings, with some finding the spaces too small or the views spectacular.

Overall, while many residents and their families have had positive experiences, highlighting the community atmosphere and the efforts of certain staff members, there are areas where improvements are desired, particularly in terms of food quality, housekeeping, communication, and organizational aspects.