Élan Westpointe

Negative Reviews:

• Hostile work environment reported by a former employee.
• Claims of neglect and abuse in the memory care unit, including poor hygiene and significant weight loss in residents.
• Complaints about cold and unappetizing food, understaffing, and maintenance issues.
• Reports of management issues, including unresponsive upper management and hidden fees.
• Concerns over the pendant system's response time and the hot water system.
• Issues with staff turnover, cleanliness, and maintenance.
• Allegations of theft and a lack of concern from management.
• Difficulty in obtaining pricing and information, indicating potential issues with attention to detail.

Positive Reviews:

• Some dedicated employees and a variety of activities and foods mentioned.
• Exceptional care noted for a difficult resident during a critical time.
• Positive interactions with the Community Relations Director and observations of a warm community atmosphere.
• Beautiful facility with an open floor plan and excellent amenities praised.
• Gratitude expressed for the care and love shown to a resident by multiple staff members.
• Several reviews commend specific staff members for their caring and professional demeanor.
• Positive experiences from a local business perspective, highlighting helpful and polite staff.
• Chaplain and hospice care staff report top-notch staff members who genuinely care for residents.

Mixed Reviews:

• Some residents and their families experienced both positive aspects, such as caring caregivers and housekeeping staff, and negative aspects, like food quality and maintenance issues.
• A review mentioning the facility being haunted, which does not directly relate to the quality of care or service.