Élan Corpus Christi

Positive Reviews:

• Elan offers a fresh, contemporary community with vibrant programs and activities suitable for residents, including those with memory care needs.
• Many reviewers express extreme satisfaction with the care their loved ones receive, highlighting the staff's knowledge, kindness, and attentiveness.
• The community is described as beautiful, welcoming, and equipped with everything necessary to make residents feel at home.
• Food quality is frequently praised, along with the chef and kitchen staff's efforts to provide amazing meals.
• Elan's staff, from caregivers to management, is often described as caring, professional, and treating residents like family.
• Several reviewers noted significant improvements in their loved ones' happiness and well-being since moving to Elan.

Negative Reviews:

• Some reviews criticize the professionalism and behavior of the staff, mentioning instances of rudeness, neglect, and unprofessional conduct.
• Concerns were raised about the management's responsiveness to complaints and the overall quality of care, especially in the memory care units.
• There are mentions of staffing issues, including being understaffed and the hiring of inadequately trained personnel.
• A few reviewers experienced difficulties with communication, such as trouble getting someone to answer the phone.
• One review specifically retracted a previous positive opinion due to perceived declines in care quality and management effectiveness over time.

General Observations:

• Elan receives a mix of highly positive and some negative reviews, with many families expressing gratitude for the care provided to their loved ones.
• The facility's environment, activities, and meals are consistently praised across multiple reviews.
• However, concerns about staff behavior, management practices, and the quality of care in specific units suggest areas for improvement.