El Castillo Retirement Residences

Positive Reviews:

• There are great benefits for workers, and the facility is actively hiring.
• Many employees, including those in the dining department, report a positive working environment with competitive pay, unmatched benefits, and commendable management.
• Residents and visitors have praised the facility for its outstanding care, particularly highlighting the quality of food and the overall happiness of the residents.
• El Castillo has received high recommendations for its care and understanding of residents' needs, with many expressing their satisfaction with choosing to live there.
• The facility is under new management and a new board of directors, which has been positively received for their efforts to maintain high standards.

Negative Reviews:

• Communication issues have been reported, including unreturned calls and a lack of responsiveness to inquiries from potential new customers.
• One individual experienced a hiring mishap, where after being offered a position and taking steps to meet pre-employment requirements, they were informed the offer was rescinded due to internal changes.
• Concerns were raised about the nursing part of the facility being limited and requiring a high upfront fee.
• There have been negative comments about the assistant director of nursing, with accusations of creating a hostile environment.
• A former employee noted a change in the atmosphere of the facility, feeling it no longer had the warmth and welcoming vibe it once did.

Mixed Reviews:

• While some reviews highlight the excellent care and management of the facility, others express dissatisfaction with specific aspects of the administration and changes in the environment.