El Castillo Memory Center

Positive Reviews:

• There are great benefits for workers, with urgent hiring needs highlighted.
• El Castillo is praised for its comprehensive services, despite being seen as a limited nursing facility.
• Employees are described as caring and happy, with outstanding food and care for residents.
• Former employees and visitors, including a retired Episcopal priest, highly recommend El Castillo, citing superb care and a strong sense of community.
• Under new management and a new board of directors, the facility is making strides to maintain a five-star rating.
• Employees in the dining department report competitive pay, excellent benefits, and a fun working environment, despite occasional short staffing.

Negative Reviews:

• A candidate experienced a hiring process issue, leading to a job offer being rescinded unexpectedly.
• Potential customers report difficulty in getting responses from the facility, raising concerns about attentiveness.
• A negative comment was made about the Director of Nursing, which was countered by the director herself, emphasizing her commitment to the residents and staff.
• One review expressed dissatisfaction with the current atmosphere, feeling it has lost the sense of happiness and home it once had.

Mixed Feedback:

• While some reviews highlight the excellent care and community at El Castillo, others express concerns about management and the overall atmosphere.
• The facility is under new management, which has been positively noted, but there are still mixed feelings about changes and staff responsiveness.