Edencrest At Riverwoods

Positive Reviews:

• Some residents receive exemplary care, feeling right at home due to the kindness and compassion of the entire team.
• Several reviewers highlight the excellent treatment of their family members, mentioning that staff is very sweet, and management is the best around, providing great food and activities.
• A clean and friendly environment with good food is appreciated by visitors and residents alike.
• One employee mentions it as one of the best assisted living facilities they have worked at, indicating a positive work environment.

Negative Reviews:

• High staff turnover and shortages are a common complaint, leading to unreturned calls and extra charges.
• Management and food quality are criticized, with calls for new management and improved meal options.
• Several reviewers express concerns over the handling of serious incidents, including a resident being physically pushed by another patient, leading to injury and weight loss.
• Communication issues are rampant, with reports of disconnected phone numbers and difficulty in contacting loved ones in memory care.
• Unprofessional behavior and disrespect from the "new" management team are mentioned, alongside allegations of dishonesty and cover-ups.
• One reviewer recounts a distressing experience where their mother was placed in a cleaning closet due to bed bugs, with destroyed personal property and no compensation.

Overall:

Edencrest at Riverwoods receives mixed reviews, with some praising the care and environment, while others raise serious concerns about management, staff behavior, and resident safety. Prospective residents and their families are advised to consider these reviews carefully.