Eden Springs Assisted Living East

Summary of Reviews:

• Several reviews express significant dissatisfaction with the facility, citing concerns such as neglect, uncleanliness, unprofessional behavior, and lack of organization.
• Complaints include poor attitudes from staff, loss of personal belongings, and inadequate facilities, with some noting the facility has gone downhill and changed ownership multiple times.
• Some reviewers highlight specific issues like unattended maintenance problems, outdated rooms, and rude staff, particularly STNA workers.
• However, there are positive comments about the clinical team and the care provided to specific residents, with one family expressing sincere thanks for the attentive and caring staff during their mother's stay.
• One review praises the facility's capability in taking patients off ventilators and the nursing staff's care, suggesting a level of clinical competence in certain areas.
• Another positive note comes from a spouse of an employee, mentioning efforts to improve the facility and make it more homely.
• Contrastingly, experiences in the skilled nursing part of the facility have been described as severely lacking, with reports of inadequate care and therapy.

Overall, the reviews present a mixed picture, with some recognizing efforts and improvements, while many others highlight critical areas of concern that potential residents and their families should consider.