Eden Heights Of West Seneca

Eden Heights of West Seneca receives mixed reviews, with many highlighting its cleanliness, cooperative staff, and comprehensive care, including medication management and three meals a day. The facility offers a variety of activities, such as puzzles, exercise areas, courtyards, card games, a TV room, and scheduled outings. The staff is described as courteous, kind, compassionate, and helpful, ensuring residents' needs are met and facilitating doctor communications.

However, some reviews note concerns, including management changes, understaffing, and a lack of responsiveness to residents' needs. These issues have led to tension and dissatisfaction among some residents. Despite these challenges, the facility's layout, including its one-floor plan, wide hallways, and amenities like a game room and ice cream parlor, is praised. Yet, some find the facility outdated compared to more modern alternatives and suggest improvements in décor and staff training.

Concerns are also raised about the facility's ability to handle residents with memory issues, with one review mentioning inadequate screening and poor communication regarding care needs. Despite these criticisms, many residents and visitors find the facility clean, the staff friendly, and the living spaces adequate for their needs.

Overall, Eden Heights of West Seneca offers a range of services and amenities but faces challenges in management, staffing, and modernization. Prospective residents and their families may find it offers a caring environment, though it's advisable to consider individual care needs and preferences.