Ecumen Seasons At Maplewood

Seasons at Maplewood has received a mix of reviews from residents, their families, and staff. Many praise the facility for its exceptional care, especially during the COVID-19 pandemic, highlighting the staff's efforts to keep residents safe and well-informed. The marketing director, Mary Jass, and the executive director, Teri Drake, are specifically commended for their dedication and support. The community is described as offering a great value for the money, with wonderful food options, engaging activities, and a friendly atmosphere that fosters quick social connections among residents.

However, there are concerns regarding the memory care section, with one review describing it as neglected and lacking in proper care and interaction from the staff. Another review criticizes the new executive director, suggesting a negative change in the facility's culture. Additionally, there are reports of safety and negligence issues, including stolen medication and inadequate emergency response times.

Despite these criticisms, many reviews express heartfelt gratitude towards the staff for their compassionate care, particularly in the memory care unit. The facility is praised for its beautiful environment, range of activities, and the personal attention given to residents' physical, emotional, and spiritual needs. Staff members, including those in food service, are acknowledged for their efforts to accommodate residents' preferences and for creating a positive atmosphere.

Overall, while Seasons at Maplewood is highly recommended by many, some reviews suggest areas for improvement, particularly in memory care and management. Prospective residents and their families are encouraged to consider both the positive experiences and the concerns raised in these reviews.