Eastchase Senior Living

Many families and individuals have shared their experiences with Haven Memory Care and other associated facilities. The reviews highlight a mix of positive aspects and areas for improvement.

• Several reviewers praise the caregiving staff at Haven Memory Care on Halcyon for their attentiveness and personalized care, recommending the community to others seeking memory care services.
• Despite recent external damage from a tornado, the facility's interior remains unaffected, with commendations for the maintenance staff and the overall cleanliness and friendliness of the environment.
• Personalized attention due to the smaller size of the facility is appreciated, with staff members checking on residents frequently.
• Prospective residents and their families have reported thorough and informative tours, with no rush and ample opportunity to ask questions and understand the services offered.
• Some reviews express concerns about the level of assistance provided, with one family sharing a negative experience regarding the lack of preventive measures for a resident's fall and subsequent hospitalization.
• Positive remarks are made about the clean facilities, outdoor spaces, and the quality of food, although there is a desire for more variety in meals.
• Concerns are raised about professionalism in scheduling and conducting job interviews, with one individual left waiting without being informed that the interviewer was not present.
• There are mixed reviews about the management and staff, with some praising the care and others highlighting issues such as staff complaints, poor nursing leadership, and disorganized financial operations.
• A resident shares a generally positive experience but notes a lack of social opportunities and looks forward to more independence.

Overall, while many aspects of care and management at Haven Memory Care and associated facilities are commended, there are also significant areas highlighted for improvement, particularly in staff management, resident assistance, and professional conduct.