East Towne

Positive Reviews:

• East Towne Assisted Living has recently undergone renovations and is praised for its great staff during challenging times. Visitors enjoy the welcoming atmosphere every time they come in.
• Upon entering, guests are greeted with style and class by helpful employees. The administration staff is noted to be awesome, helpful, and friendly, contributing to a clean, neat, and comfortable environment. Residents are also very friendly, enhancing the overall experience.

Negative Reviews:

• Several reviews express serious concerns, including the facility frequently running out of food, which is particularly problematic given the dietary needs of many residents. Complaints include the food being too salty and not suitable for diabetics.
• There are allegations of mismanagement, including residents not receiving their mail in a timely manner, with suspicions of mail theft. Communication issues are highlighted, with staff reportedly not answering phones or being unavailable to assist visitors and residents outside of business hours.
• Some reviews call for the facility to be shut down, citing poor care of residents and a lack of accountability in informing the correct contacts about resident issues.

General Feedback:

• The facility has both strong supporters and detractors, with some praising the staff and environment, while others raise significant concerns about resident care, food quality, and communication.