East Neck Nursing & Rehabilitation Center

Reviews of East Neck senior living facility present a mixed picture, with some residents and their families expressing satisfaction with the care provided, while others report negative experiences.

• Several reviewers commend the caring and professional staff, highlighting specific employees for their kindness and dedication. Positive mentions include attentive nurses, aides, social workers, and physical therapists who are praised for creating a friendly atmosphere and providing excellent rehabilitation services.
• Some families have observed improvements in their loved ones' conditions and appreciate the facility's clean environment, strict visitation policies that have kept COVID-19 cases at zero, and the quality of the food provided.
• However, there are significant concerns raised about the facility, including long wait times for basic care, such as receiving medication or assistance going to the bathroom. Some reviews describe the staff as neglectful and rude, with reports of residents being left unattended, leading to distressing situations.
• Complaints about the facility's condition have also been noted, with one reviewer mentioning a problem with centipedes and suggesting that the interior requires renovation. Another review expresses dissatisfaction with the handling of a resident's belongings after their passing, describing the process as disorganized and insensitive.
• Communication issues are a recurring theme, with several reviewers stating that calls and concerns are not promptly addressed by the administration, leading to frustration and a lack of trust in the facility's management.

In summary, while some families have had positive experiences with East Neck, citing the dedication of certain staff members and the facility's amenities, others strongly advise against placing loved ones in the care of this facility due to concerns about neglect, poor communication, and inadequate conditions.