Eagles Pointe

Reviews of the facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. A few reviewers appreciate the care their loved ones received, mentioning that despite staff turnover, the care remained satisfactory. One reviewer specifically praised the current administration for being more qualified and responsive than previous ones.

However, numerous reviews raise serious issues about the facility, including chronic understaffing, poor management, and inadequate patient care. Complaints include unprofessional behavior from management, bullying of staff members, and a high turnover rate among employees. Several reviewers noted that the facility often fails to administer medications properly, with one case mentioning a cancer patient who went without pain medication for an extended period. Concerns about cleanliness and personal hygiene of the residents were also mentioned, with one reviewer finding their loved one in a neglected state upon return from a trip.

Some positive aspects mentioned include the facility's appearance and occasional engaging activities for residents, such as visits from community groups. However, these positives are overshadowed by the numerous accounts of neglect, poor management, and inadequate care.

Overall, while there are a few positive testimonials, the majority of the reviews suggest a facility struggling with staffing, management, and care quality issues, leading to negative experiences for many residents and their families.