Eagle Pointe Place

Positive Reviews:

• Many reviewers praise the wonderful atmosphere, including lots of activities, tasteful food, and caring staff.
• Despite challenges during COVID-19, the staff worked hard to ensure safety and residents' happiness.
• Some reviewers highlight the beautiful grounds, good food, and the variety of daily activities available.
• Several comments commend specific staff members for their dedication and the positive impact they have on residents.
• Family members of residents appreciate the care and attention their loved ones receive, noting improvements in their happiness and independence.

Negative Reviews:

• Some reviews express concerns about management and staff turnover, suggesting it negatively impacts the quality of care.
• There are complaints about the handling of visitation and care during the COVID-19 pandemic, with some describing it as causing unnecessary distress for residents and families.
• A few reviewers describe their experiences as negative, with one calling the facility a "prison" due to strict COVID-19 measures.
• Communication issues between management and family members of residents are mentioned, with some finding it difficult to get responses to their concerns.

Mixed Reviews:

• While many reviews are positive about the staff and activities, there are significant concerns about management practices and the handling of specific situations, particularly during the pandemic.
• The facility is generally described as clean and well-decorated, with a friendly atmosphere, but some believe that corporate policies may not always be in the best interest of residents or their families.