Eagle Crest Health Care L.L.L.P

Eagle Crest Villa receives a mix of highly positive reviews with a few critical ones. Many reviewers express deep gratitude for the care, compassion, and support provided to their loved ones by the staff, including the director, administrators, caregivers, nursing staff, kitchen staff, activities director, and maintenance team. The facility is praised for its warm, comforting atmosphere, immaculate maintenance, and its location in a wooded area. The community spirit, both within the facility and in the surrounding community, is highlighted as a significant benefit. The quality of food and the facility's cleanliness are frequently mentioned positives.

However, there are a few negative reviews. One detailed account describes a lack of compassion and professionalism, with a particular instance of a resident being asked to leave shortly after moving in due to the facility's inability to meet their needs. This contrasts sharply with the majority of reviews that describe a caring and accommodating environment.

Positive experiences include effective communication, immediate response to needs, support during hospital visits, and a sense of extended family even after a resident's passing. The facility's proximity to a hospital and a funeral home is mentioned as convenient, and the involvement of the local community during challenging times like COVID-19 is appreciated.

Activities and resident involvement are highlighted as strengths, with specific mention of the enjoyment residents find in participating in events like BINGO. The staff's willingness to listen to residents' suggestions, especially regarding the menu, is also appreciated.

Despite the few negative experiences, the overwhelming majority of reviews recommend Eagle Crest Villa for its caring environment, quality of care, and the sense of community it fosters among residents and staff alike.