Durham Ridge Assisted Living

Positive Reviews:

• The facility is festive for every holiday, creating a homely atmosphere.
• Activities are organized to engage residents, showing that each resident is valued.
• Some reviewers found the place to be clean, with employees striving to make residents feel at home and surrounded by love.
• Visitors and relatives noted a positive and cheerful attitude among the hard-working staff.
• Several reviews highlighted the facility's efforts to meet the wants and needs of the residents, describing it as a loving and happy environment.
• Some family members of residents expressed satisfaction with the care provided, especially for those with dementia, praising the staff and management.

Negative Reviews:

• Several complaints about unprofessional management and rude staff.
• Issues with cleanliness, including reports of roaches and bed bugs.
• Concerns about the quality of care, including allegations of neglect and abuse.
• Some reviewers reported negative experiences with the hiring process and staff treatment.
• There were reports of residents' conditions worsening after admission.
• A few reviews mentioned the facility's failure to communicate effectively with families, especially in times of loss.

Mixed Feedback:

• While some reviews praise the facility for its cleanliness and staff dedication, others criticize it for the exact opposite, indicating inconsistency in experiences.
• The facility's management and staff received both commendation for their hard work and criticism for alleged unprofessionalism and neglect.