Dunmore Health Care Center

Positive Feedback:

• Some staff members, including Karen in admin and Annie in admissions, were praised for being wonderful, pleasant, and helpful.
• Therapy staff and physical therapy department received compliments for their good work, though some felt sessions could be longer.
• Several reviewers highlighted the cleanliness of the facility and the quality of care provided by aides and nurses.
• Family members appreciated the efforts of staff to make residents feel comfortable and at home, noting that the facility met every need.
• Activities for residents and the variety of food offered were also points of satisfaction.

Negative Feedback:

• Nursing staff was criticized for being rude and showing a lack of compassion towards patients.
• Management and certain staff members, including those in the business office and social services, were noted for prioritizing finances over healthcare and for poor communication.
• Some reviewers reported neglectful treatment leading to severe consequences, including the death of a loved one.
• Complaints about cleanliness, respectfulness, and professionalism of some nurses and LPNs were mentioned, along with issues regarding room maintenance.
• There were reports of residents being left in poor conditions, with one case mentioning a resident taken to hospice care in an unkempt state.

Mixed Feedback:

• While some reviewers had incredible experiences with the facility being clean, staff being welcoming, and residents receiving excellent care, others described their experiences as very difficult, disappointing, and even a literal nightmare.
• The facility received both recommendations for being a great place with helpful, kind, and considerate staff, and warnings to not send loved ones there due to poor care and safety concerns.