Drumlin Reserve

Positive Reviews:

• Many reviewers find Drumlin Reserve to be a friendly, safe, and professional environment with reasonable prices.
• Staff and management, including Travis, are praised for going above and beyond in caring for residents, making them feel happy and secure.
• Residents enjoy a variety of activities, weekly bus trips, and desserts after every meal, contributing to a vibrant community life.
• Family members appreciate the care and attention their loved ones receive, especially in the Memory Care unit, noting the professionalism and responsiveness of the staff.
• Some reviewers highlight the helpfulness and caring nature of the staff during the transition process and commend the facility for its efforts to accommodate residents' needs and preferences.

Negative Reviews:

• Some reviews criticize the management for being dishonest, self-serving, and unresponsive to concerns, particularly regarding care and medication management.
• Issues with staff behavior, including refusal to assist with medical treatments and poor communication, have been reported.
• There are complaints about the facility's handling of care plans and medication, with some alleging negligence and lack of follow-through on promised actions.
• A reviewer expressed dissatisfaction with the facility's response to their concerns, feeling that management did not adequately address issues related to resident care and safety.
• Concerns were raised about the facility's adherence to regulations and the quality of care following a change in ownership.

Mixed Feedback:

• While the residents themselves are often described as wonderful, some reviews point out significant issues with certain staff members and management practices.
• Experiences seem to vary significantly, with some family members reporting excellent care and others expressing serious concerns about the facility's operations and ethics.