Dr Susan Smith Mckinney Nursing And Rehab Center

Positive Reviews:

• Facility is praised for having sufficient staff and supplies to care for loved ones, with a clean environment and well-trained medical personnel.
• Some reviewers appreciate the professional management, cleanliness, and the caring nature of the staff, even in challenging situations.
• Several comments highlight the facility's cleanliness, professional staff, and the ability to make patients feel at home.
• One reviewer, with five years of experience working there as an LPN, describes it as one of the best nursing homes, noting its cleanliness and the care and love present.

Negative Reviews:

• Several reviews criticize the facility for neglect, unprofessional behavior, and a lack of personal care, with reports of patients being left alone for hours and staff being retaliatory.
• Complaints about the facility being outdated, with a need for upgrades, especially for long-stay patients.
• Concerns about a COVID-19 outbreak not being properly managed, with accusations of the facility not protecting patients or being transparent.
• Some reviewers express dissatisfaction with the administrative skills of the social worker department and the overall rehabilitation services.
• Reports of unprofessional staff behavior, including theft from patients' drawers and harassment, with calls for retraining or firing of certain staff members.
• One reviewer shares a distressing experience where their relative's health declined due to mismanagement of an infection, leading to severe consequences.
• Issues with the facility's policies on patient discharge and the quality of food provided to patients are also mentioned.
• Accusations of prejudice in patient acceptance, with a reviewer feeling their parent was declined without a valid reason.