Downriver Estates

Summary of Reviews:

• One review describes a highly disorganized and chaotic interview experience, with unprofessional interruptions and inappropriate personal questions.
• A hospice Chaplain praises the facility for its strict COVID-19 protocols, cleanliness, and friendly staff.
• Several reviews commend the memory care unit, particularly mentioning the caring and loving staff, with special mentions of Penny for her exceptional care and dedication.
• One review shares a negative experience in the memory care unit, highlighting issues with personal belongings, lack of activities, and an incident with another resident.
• Another review expresses gratitude towards the staff for their care and efforts during the COVID-19 pandemic, highlighting the challenges of no visitation.
• Some reviews criticize the facility for issues such as restricted visiting hours, lack of communication, and concerns about the focus on finances over care.
• Positive feedback includes appreciation for the staff's compassion, professionalism, and the sense of safety and care provided to residents.
• One review details a resident's positive experience with activities and personal care prior to the pandemic, and how the staff has adapted to continue providing care during COVID-19.

Overall, the reviews present a mixed picture, with many praising the care and dedication of the staff, especially in the memory care unit, while others raise concerns about organization, communication, and the prioritization of residents' well-being.