Dominion Village At Poquoson

Many reviews highlight the exceptional care and attention provided by the staff at Dominion Village, with several family members expressing gratitude for the professional and loving care their loved ones received. The staff's attentiveness, including regular updates and personal engagement, has given families peace of mind and satisfaction. The facility has been praised for its efforts to keep residents safe and informed, especially during challenging times like the COVID-19 pandemic.

However, there are serious concerns raised about the treatment of residents in the Alzheimer's unit, with reports of neglect, inadequate facilities, and unprofessional behavior by some staff members. These reviews suggest a significant disparity in the quality of care between the general assisted living areas and the specialized Alzheimer's unit.

Despite these concerns, many reviews commend the management and staff for their dedication, friendliness, and the sense of community they foster. The facility is described as cozy, and the food is well-received. Activities and personal touches, such as singing with residents and inviting family members to meals, contribute to a positive atmosphere.

Overall, while Dominion Village is praised for its caring staff and welcoming environment, there are critical issues that need addressing, particularly in the Alzheimer's care unit. Prospective residents and their families should consider these points carefully when making decisions about care.