Dominion Senior Living at Northfield

Reviews of Dominion Senior Living facilities offer a mix of experiences, ranging from highly positive to concerns about care and management. Many reviewers appreciate the proximity to their homes, the size of the rooms, and the variety of activities and services offered, including physical therapy and meal delivery. The staff is frequently described as nice, helpful, and accommodating, with specific praise for the activities coordinators and the physical therapy group.

However, some reviews express concerns about the level of attention given to residents due to staffing issues, including the use of contract nursing staff and a low staff-to-resident ratio. This has led to missed services such as showers, laundry, and timely meals, with some facilities resorting to ordering pizza when the chef is unavailable. The quality of food and the variety of snacks available have also been points of criticism.

Facility cleanliness and maintenance are generally rated highly, though there are reports of rooms smelling like urine and issues with plumbing that were addressed by moving residents to different rooms. The environment is described as clean, neat, and in some cases, beautiful and inviting.

On the administrative side, some reviewers experienced frustration with management, including a lack of communication following a resident's death and unaddressed complaints about personal care and missing possessions. One review mentioned a director being distracted by her phone during important paperwork discussions.

Despite these concerns, many reviewers would recommend Dominion Senior Living to others, citing the friendliness of the staff, the quality of care, and the overall environment as key factors. The community's efforts to accommodate residents and their families, including allowing meals to be shared and addressing maintenance issues promptly, are highlighted as strengths.

Overall, while there are areas for improvement, particularly in staffing and communication, many families have had positive experiences with Dominion Senior Living facilities, appreciating the care and attention their loved ones receive.