Diversicare Of Pell City

Positive Reviews:

• Clean facility and great staff, with specific mentions of awesome nurses providing very good care to residents.
• Several reviewers noted improvements in the building and cleanliness, with staff being super friendly and kind.
• Some families expressed gratitude for the care their loved ones received, mentioning that their family members were well looked after and cared for.
• One reviewer highlighted the genuine kindness and care their hospice patient received, appreciating the staff's true calling to their roles.

Negative Reviews:

• Several complaints about difficulty in communication, with reports of being hung up on, ignored, or finding it hard to get through to staff.
• Concerns over the facility not providing advertised services such as memory care, leading to frustration over misleading information.
• Multiple accounts of poor care, including lack of attention to residents' hygiene, inadequate staffing levels, and unprofessional behavior from the staff.
• Reports of the facility being unclean, with unpleasant odors and outdated conditions described by visitors and family members.
• Issues with billing and administration, including complaints about being billed for services not rendered or mistakes made by the facility.
• Concerns over the facility's handling of medical conditions, with one case mentioning a resident being discharged with a serious untreated infection.
• Recommendations against placing loved ones in the facility due to perceived neglect, understaffing, and lack of quality care.

Mixed Reviews:

• While some reviewers praised the care and cleanliness of the facility, others strongly advised against it due to negative experiences with staff, care quality, and administrative issues.
• The facility received both commendations for certain staff members' care and criticism for perceived neglect and unprofessionalism from others.