Diversicare Of Lake Highlands

Negative Reviews:

• Some staff members refused to wear face masks properly during the COVID-19 quarantine.
• Issues with providing necessary documents like W-2s, with reports of unresponsive staff.
• Reports of neglect and poor care, including a case where a resident was left in bed for 12 days, leading to health deterioration.
• Complaints about the quality of food and lack of life skills training in therapy.
• Unwanted and persistent phone calls to individuals who have no association with the facility.
• Disrespect towards employees and slow response to resident needs, including a resident left unattended for hours.

Positive Reviews:

• Some residents and their families have had positive experiences, praising the caring and professional staff.
• Positive feedback on the facility's cleanliness, security, and the friendliness of the staff.
• High marks for the therapy team and the educational opportunities provided to students.
• Appreciation for specific caregivers who are described as hardworking, thoughtful, and caring.
• Positive remarks about the administrative staff being helpful and accessible.
• Several reviews highlight the facility's efforts to create a positive and joyous environment for residents, with well-maintained premises and engaging activities.
• Commendations for the wound care team and the overall competence and professionalism of the staff.
• High recommendations for the facility based on the level of care, the active involvement of the administrator, and the effectiveness of the therapy team.

Mixed Reviews:

• While some reviews praise the facility for its care and staff, others highlight significant areas of concern, including neglect and poor communication.
• The facility has been described as both a great place to work and live, and as having issues with respect and professionalism towards employees and residents.