Diversicare Of Big Springs

The reviews for this facility are mixed, with some highlighting positive experiences and others expressing serious concerns. A few reviewers praised the facility for its friendly staff, clean facilities, and the care provided to their loved ones, noting improvements and satisfaction with the therapy team and nursing care. They mentioned that the staff is attentive to resident needs, making them feel like family, and appreciated the efforts of new management to improve the quality of care.

However, several reviews raised significant issues regarding the care and management at the facility. Concerns include lack of communication with family members, especially for patients in isolation due to COVID-19, with reports of unanswered calls and unreturned messages. There were alarming accounts of neglect, such as patients not receiving proper medication, hygiene care, or physical therapy as expected. Some reviewers reported instances of inappropriate treatment, like patients being left in adult diapers unnecessarily or experiencing rough handling by staff. The facility's response to complaints and requests for refunds was also criticized, with families feeling ignored or dismissed.

One reviewer specifically mentioned the loss of their loved one after a short stay, highlighting severe neglect that led to a stage 4 bed sore and ultimately, the patient's death. Others shared their decisions to remove their family members from the facility due to the poor level of care received. There were also mentions of the facility's external appearance and concerns about security and patient safety, with one person noting the ease with which they accessed patient areas without being questioned.

Overall, while there are some positive comments about the staff and care at this facility, the negative reviews raise serious concerns about patient safety, quality of care, and management responsiveness. Prospective residents and their families may want to consider these reviews carefully and possibly look into more recent assessments or improvements before making a decision.