Discovery Village At Westchase

Positive Reviews:

• Discovery Village at Westchase receives high praise for its exceptional care, especially during stressful times. The facility is described as clean, elegant, and well-kept, with a superb staff and leadership committed to treating senior citizens with honor and respect.
• The Executive Director's professionalism and attention to detail, especially during the COVID-19 vaccination process, were highly commended. The facility is recommended for its outstanding management and attentive staff.
• For families with loved ones needing memory care or assisted living, Discovery Village is highly recommended for its excellent communication, care, and facilities.
• After evaluating multiple facilities, one family chose Discovery Village for its COVID protocols, facilities, staff, and food quality. Their experience has been great, reinforcing the recommendation.
• Several reviews highlight the beautiful campus, helpful and kind staff, and the overall exceptional treatment of residents.
• The introduction to the facility's ALF/Memory Care through an Open House was appreciated, with special mentions of the knowledgeable and welcoming staff.
• Prospective residents and their families are impressed with the professionalism, knowledge, and sincerity of the general manager and staff. The facility's aesthetics and the option to lock in rates are also praised.
• The facility's handling of COVID-19 protocols and the safety of residents are commended, providing peace of mind to families.
• Long-term residents and visitors note the cleanliness of the building and the helpfulness and patience of the staff, making Discovery Village stand out in the Tampa area.

Negative Review:

• A review mentions concerns about staffing levels, resident care, and communication barriers post-change in ownership, staff, and management. It advises families to visit at various hours to check on their loved ones.