Discovery Village At Sarasota Bay

The reviews for Discovery Village at Sarasota Bay present a mixed but mostly positive picture of the facility. Some concerns were raised about the professionalism of the front desk clerk and a lack of clear policy on masking, suggesting a need for improved training in customer service and resident rights. However, many reviews praise the facility for its cleanliness, welcoming atmosphere, and the caring nature of the staff. The Wellness Director, Bridget, received special commendation for her effective supervision model and hands-on approach.

Visitors and volunteers have noted the facility's cleanliness and the kindness of the staff. The activities director in memory care was highlighted for their exceptional work. Families of residents have expressed relief and satisfaction with the care and respect their loved ones receive, particularly in memory care, where a significant improvement in the well-being of residents was observed compared to previous facilities.

Discovery Village is commended for its beautiful and functional facilities, caring staff, and a wide range of activities that keep residents engaged. The management team's responsiveness and a "can do" attitude were particularly appreciated by family members. Despite some concerns about communication and the handling of the COVID-19 pandemic, the overall sentiment is that Discovery Village provides a safe, caring, and engaging environment for its residents.

However, one review expressed serious concerns about the neglect of a relative, indicating issues with personal hygiene and missing personal items, which contrasts sharply with the otherwise positive feedback. This highlights the importance of addressing individual care needs and ensuring consistent quality of service.

In summary, while there is room for improvement in certain areas, Discovery Village at Sarasota Bay is generally regarded as a clean, professional, and compassionate facility that offers a welcoming and active environment for its residents.