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Diplomat Healthcare
9001 W. 130Th Street, North Royalton, OH 44133
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For Pricing & Availability
(800) 780-8101To Reach a Resident
(440) 237-3104Estimated Pricing
Price Comparison
Diplomat Healthcare Description
Diplomat Healthcare is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Middleburg Heights, Ohio and is part of the Saber Healthcare Group network of communities. Residents who live at the facility are able to choose from a range of studio and suite room layouts.
The community has an average rating of 7.3 out of 10 making it the 5th highest rated community in the city out of 6 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in North Royalton
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in North Royalton
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Diplomat is praised for its improvement in quality measures and patient care, offering private suites for rehab patients and a 46-bed memory care unit. Success stories include ortho aftercare, stroke care, and dementia care.
- The staff is described as caring and loving, making the facility feel like home. Special mention of the admissions team for making families feel safe and comfortable.
- Unique activities like "Drive up" Bingo are appreciated for their fun and safety, highlighting the effort of the staff to engage the community.
- The facility is commended for its cleanliness, excellent memory care, skilled nursing, and dedicated therapy department.
- Employees express a strong bond with both colleagues and residents, appreciating the inclusive and supportive work environment.
- Gratitude is expressed for the comprehensive care and attention to detail in resident care during the coronavirus pandemic.
- Life enrichment activities are highlighted, with a dedicated activities personnel team.
- Family members of residents commend the care and improvements seen in their loved ones, especially in memory care and dementia services.
- The staff's patience, compassion, and exceptional care, particularly in memory care and during hospice care, are highly praised.
Negative Reviews:
- Some reports of poor service, including issues with staff theft and inedible food.
- Complaints about management's lack of compassion and communication, as well as a scabies outbreak.
- One review describes a negative experience with the facility being dirty, the food being disgusting, and concerns about resident safety and hygiene.
- Criticism of the company owning the facility, with a preference for previous ownership.
Neutral/General Reviews:
- Several employees express satisfaction with their work environment, describing it as welcoming, friendly, and a great place to work.
- Administration and nursing care are praised for their compassion and excellence.
Reviews
RUN AS FAST AS YOU CAN FROM THIS PLACE. They overmedicate their patients. Dementia unit is NOT maintained, smells like urine. They don't bathe patients or wash their clothes. This facility is nothing but a death parlor and their staff is AWFUL.
New year, same Diplomat. The review about 3rd floor care (or really, lack there of) is accurate. My mom and I saw the same issues a year ago with my grandma--no clue how long it had been since she had a bath, her skin was sticky with sweat, debris under her nails, fungus on her feet. Complained to everyone who would listen. Nobody cares, not admin, head RN's, Saber Health, the Ombudsman, Ohio Department of Health, nobody. I'm fact, the facility will retaliate against you if you do complain about them by limiting your visitation or banning you all together. My mom and I had to go to Cuyahoga County Probate Court to get a court order from the judge saying they can't limit our visitation! Show up unexpectedly and the administrator will not let you see your loved one and tell you to leave. My reviews are constantly marked as spam by the facility so they aren't seen. You can't get ahold of anyone by phone. Unfortunately, the good people don't outweigh the bad apples. Everyone who works there is guilty of neglect and abuse by association in my book.
Staff retaliates against family members who complain about care of residents. I was banned and told not to return without a court order--judge said that was not neccesary. Impossible to get in touch with anyone here. I leave voicemails and don't get a call back unless I call incessantly. Senior staff is awful, care is awful.
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Health
Services
Activities
Community Amenities
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 5
Long-term quality measure rating:
5
Nursing Home Overview
Participation
date: Dec. 12, 1979
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 130
Total current residents: 116
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 15
Number of payment denials: 0
Number of fines: 3
Total cost of fines: $24287
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-06-13 | 2022-07-14 | F | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2022-06-13 | 2022-07-14 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-06-13 | 2022-07-14 | F | Smoke Deficiencies | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. |
| 2022-06-13 | 2022-07-14 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-06-13 | 2022-07-14 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-06-13 | 2022-07-14 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-06-13 | 2022-07-14 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2022-06-13 | 2022-07-14 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-06-27 | 2019-07-31 | C | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2019-06-27 | 2019-07-31 | C | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2019-06-27 | 2019-07-31 | C | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-06-27 | 2019-07-31 | C | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2019-06-27 | 2019-07-31 | C | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2019-06-27 | 2019-07-31 | C | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2019-06-27 | 2019-07-31 | C | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-06-27 | 2019-07-31 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2019-06-27 | 2019-07-31 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2019-06-27 | 2019-07-31 | E | Egress Deficiencies | Install proper backup exit lighting. |
| 2019-06-27 | 2019-07-31 | F | Smoke Deficiencies | Have an enclosure around a vertical opening shaft. |
| 2019-06-27 | 2019-07-31 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-06-27 | 2019-07-31 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-06-27 | 2019-07-31 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-06-27 | 2019-07-31 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-06-27 | 2019-07-31 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2019-06-27 | 2019-07-31 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2021-06-21 | 2021-07-19 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-08-28 | 2018-11-07 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2018-08-28 | 2018-11-07 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2018-08-28 | 2018-11-07 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-08-28 | 2018-11-07 | E | Services Deficiencies | Meet other general requirements that are deficient. |
| 2018-08-28 | 2018-11-07 | E | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2018-08-28 | 2018-11-07 | F | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2018-08-28 | 2018-11-07 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2018-08-28 | 2018-11-07 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-08-04 | $9,750 |
| 2020-10-30 | $6,923 |
| 2021-10-07 | $11,715 |
| 2021-10-07 | $7,615 |
What is in the Neighborhood
- The closest city is Middleburg Heights which is 1.9 miles away and has a population of 15,696 (small town).
- The average income is $75,279, which is high compared to other zip codes.
- Weather
- High Temperature: 76
- Low Temperature: 28
- Average Temperature: 52.5
- Day Breakdown: The area gets 175 days of rain, 53 days of snow and 135 days of sun
- Precipitation: 2.3 inches a year
- The crime rate is 3.07 per 100 people which is average compared to other cities.
- Violent Crime: 0.42 incidents per 100 people
- Property Crime: 0.61 incidents per 100 people
- Drug-Related Crime: 1.88 incidents per 100 people
- The average life expectancy in zip code is 76.25 years old, which is low compared to other zip codes.
- Air Quality: Good Days 143.0, Moderate Days 95.0, Unhealthy for Sensitive Groups Days 5.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Walmart Supercenter
1.9 miles awayGordon Food Service
2.1 miles awayHeinen's
2.1 miles awayBJ's Wholesale Club
2.2 miles awayGiant Eagle
2.3 miles awayTransportation
Rockside
8.6 miles awayCanal Exploration Center
9.0 miles awayBus Stations
West Park RTA
7.8 miles awayBanks
Citizens Bank
2.0 miles awayFirst Merrit Bank
2.0 miles awayPNC Bank
2.3 miles awayBank of America
2.4 miles awayThird Federal Savings and Loan
2.4 miles awayHospitals
MetroHealth Middleburg Heights November Family Health Center
2.0 miles awaySouthwest General Health Center
2.9 miles awayUniversity Hospitals Parma Medical Center
3.7 miles awayMetroHealth Parma Medical Office
4.0 miles awayMetroHealth Brecksville Emergency Department & Surgery Center
7.2 miles awayPharmacies
CVS
1.9 miles awayWalgreens
2.0 miles awayDiscount Drug Mart
3.1 miles awayCVS Pharmacy
3.3 miles awayRite Aid
3.6 miles awayDentists
Dr. Lodon Dentistry
2.0 miles awaySpring and Sprout Pediatric Dentistry
2.1 miles awayAspen Dental
2.7 miles awayHudec Dental
3.2 miles awaySchmidt Family Dentistry
3.2 miles awayParks
List Lane Park
0.7 miles awaySurrarrer Park
0.8 miles awayBonny Banks Park
1.1 miles awayJames Day Park
1.5 miles awayGlamer Park
1.5 miles awayNone Found
Shopping
SouthPark Mall
3.0 miles awayGreat Northern Mall
8.0 miles awayTower City Center
11.5 miles away5th Street Arcades
11.7 miles awayGalleria at Erieview
12.1 miles awayCulture
Black Cultural Center
3.8 miles awayPerforming Arts Center
7.2 miles awayIndependence Community Theater
7.9 miles awayBottle & Bottega
7.9 miles awayArt House
8.4 miles awayRestaurants
Dairy Queen
0.5 miles awayKatherine's Family Restaurant
1.9 miles awaySanto's
1.9 miles awayBuffalo Wild Wings
2.0 miles awayWine Cellar
2.0 miles awayGet exact pricing & check availability
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Disclaimer
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